Refund policy
Every item in our shop is printed or produced just for you when you order it. Because of that, we don't accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size charts and product details before ordering.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Email hello@backlotboutique.com within 30 days of delivery with:
- your order number
- a clear photo of the problem (and of the shipping label, if the package was damaged)
No need to send the item back unless we ask.
Lost packages
If tracking shows your order hasn't moved in 10+ business days, or it's marked delivered but you can't find it, contact us and we'll work with the carrier and our print partner to resolve it. We aren't responsible for packages lost because of an incorrect address entered at checkout, but we'll help where we can.
Digital downloads
Digital products (PDFs and other downloadable files) are final sale and can't be refunded once they've been delivered. If a file won't open or is corrupted, email us and we'll send a working copy.
Cancellations
Orders go into production quickly. You can cancel within 12 hours of placing your order for a full refund. After that, we may not be able to stop production.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5-10 business days to post it.